Job Number : Cad- ASM
Posted : 09/27/2021
Expires : 11/27/2021
The dealership is looking for and enthusiastic and experienced Assistant Service Manager to become a part of the SoCal Penske Dealer Group.
The dealership offers:
A great brand name, great CSI and very strong capitalization
Large Service and Parts operations
Excellent Benefits, including Medical, Dental and 401k
Competitive compensation plan based on your experience and results
Essential Duties include the following, however, other duties and responsibilities may be assigned.
Promotes service sales through communication of information to guests on maintenance and repair
needs that are identified during the service appointment process.
Manages the vehicle service repair process from the moment the guest arrives at the drive, to when the
vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicle.
Presents a service menu of recommended maintenance services to the guests.
Promotes the sales of, and provides, estimates for labor, parts, and accessories.
Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
Properly, thoroughly, and legibly writes repair order for all guest services.
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintains communication with guests regarding any changes in the estimated and/or promised time.
Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance
with manufacturers' specifications.
Answers guest questions over the phone, internet and in person.
Establishes long-term positive relationships with guests.
Performs other specific administrative functions as directed by service management.
Achieves the production and guest satisfaction objectives set by management.
Maintains a professional appearance at all times.
Maintains high ethical standards in all actions
Our Mission:
It is our mission to provide the highest quality service to create lifetime guests.
We believe that complete guest satisfaction in all areas of our operation is key
to our success and future growth. This mission is represented in our people.
We recognize the importance of employee satisfaction, and we provide people
with the opportunity for success as both team members and individuals.
We offer competitive pay, benefits and a great working environment!
Equal Employment Opportunity Employer
Competitive Pay
Minimum of two (2) years of automotive diagnostic experience;
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting,
dividing, multiplying, and percentages) and their applications.
Ability to operate manual transmissions vehicles; determining causes of operating errors and deciding
what to do about it; coordinate activities with other employees; use good judgment in challenging
situations; read and interpret documents such as operating and maintenance instructions, and
procedures manuals; read and comprehend instructions and information in the English language;
work well with the public; communicate in a professional manner on the phone, internet and in person;
and use standard office equipment.
Must have a valid drivers license and have and maintain an acceptable, safe driving record.
If you have any questions, please contact Bruce Brennan at bbrennan@socalpenske.com