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Internal Assistant Service Manager

125-4077-9 Penske Buick GMC of Cerritos-EPP, CA

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Job Number : C-IASM
Posted : 09/07/2020
Expires : 12/31/2020


The Internal Assistant Service Manager is responsible for promoting vehicle repairs on pre-owned vehicles.

Essential Duties include the following; however, other duties and responsibilities may be assigned.

Identifies and communicates information to dealership sales management on maintenance and repair needs during the service process.
Manages the vehicle service repair process from the moment the vehicle arrives, to when the vehicle is being repaired, and until the vehicle is placed on the sales lot.
Offers logical diagnostic services or repairs.
Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
Properly, thoroughly, and legibly writes repair order.
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with the Parts department and technical staff regarding job status and changes.
Remain continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
Performances other specific administrative functions as directed by service management.
Maintains assigned workspace in an organized and clean manner.
Maintains a professional appearance at all times.
Maintains high ethical standards in all actions.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

• A high school diploma or equivalent; Associate’s degree (AA) or equivalent from two-year college or technical school desired;
• Minimum of two (2) years of automotive diagnostic experience;
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;
• Ability to operate manual transmissions vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedures manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Stand and sit for long periods at a time.
• Use hands and fingers in repetitive motions, daily.
• Able to withstand outdoor weather.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wages: $13.00 - $16.00 per hour


Location -
125-4077-9 Penske Buick GMC of Cerritos-EPP, CA
Relocation -
Type -
Travel -


If you have any questions, please contact A. Marukian at amarukian@socalpenske.com