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Assistant Service Manager

125-4077-9 Penske Buick GMC of Cerritos-EPP, CA

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Job Number : C-ASM
Posted : 09/11/2020
Expires : 02/28/2021


The Assistant Service Manager is a front line associate who is a liaison between the customer and the
technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Essential Duties include the following; however, other duties and responsibilities may be assigned.

Spends a minimum of 60% of daily work activities communicating information to guests on
maintenance and repair needs that are identified and writing repair orders for services.
Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.
Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
Collects the total retail charges from guests in cash, check, or authorized charge account; to include
making change and issue receipts to guest.
Close and finalize all repair orders for which funds have been received in computer system, and reconciles cash drawer daily.
Remain continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
Recruit, train and develop service department employees.
In conjunction with the Fixed Operations Director, manage and oversee work activities of the Service
Drive employees.
Prepare the weekly work schedule for the Service Drive Team.
Assist the Fixed Operations Director to control and manage costs and the profitability of the Service
Drive operations.
Keep abreast of new products, features, etc., and their benefits to guests.

Competitive Pay


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
individual should possess:

High School diploma or equivalent.
Must have at least 3-5 years of automotive industry experience and expertise (auto repair, customer
service and sales); auto repair skills, preferably ASE certifications;
Must have a valid California driver's license and good driving record.
Must be willing to work extended hours as needed, including evenings and weekends.
Required to maintain the profitability of the department while controlling expenses and maintaining
customer satisfaction.
Excellent customer service skills.
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Excellent communication and time management skills.
Able to problem solve and handle a variety of issues.
Must be self-motivated and able to follow direction and able to work independently or as a team.
Excellent verbal and written communication skills.
Ability to multi-task projects, establish priorities, work independently and organize effectively.
Must be detail orientated and be able to work under pressure.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Individual will be required to:
Regularly to talk or hear.
Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
Regularly lift and/or move objects up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.

We are an Equal Opportunity Employer.

Wages: Commission based.


Location -
125-4077-9 Penske Buick GMC of Cerritos-EPP, CA
Relocation -
Type -
Travel -


If you have any questions, please contact A. Marukian at amarukian@socalpenske.com