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125-4573-7 Penske Toyota-URV, CA

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Job Number : PT-BS AA
Posted : 10/26/2018
Expires : 11/22/2018


Description

Employee will ensure that department phones are answered in a timely manner, greet guests, communicate with insurance companies and guests, process necessary paperwork, arrange vehicle pick-up information, and complete rental vehicle operations.

Essential Functions

Phone Calls
Answer incoming calls
Arrange vehicle tow-ins
Contact insurance company on vehicles waiting for inspection
Contact insurance company for confirmation of coverage, deductible, and payment verification
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Greet Guests
Instruct guest on estimate information
Write repair orders obtain vehicle information (including current mileage)
verify correct personal information have guest sign repair authorization (with estimated dollar amount)
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Insurance Information
Arrange vehicle inspection for insurance adjustor with repair coordinator
Obtain copy of repair estimate, call for coverage, and payment information
Obtain authorization from owner to repair vehicle based on original insurance estimate
Disperse file to repair coordinator
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Repair Order Invoicing
Bill out all labor charges, paint materials, and shop supplies
Flag all technicians labor time
Reconcile repair order to the most updated insurance estimate
Invoice balanced repair order
Create warranty information pack
Verify all supplement payments
Inform guest vehicle is ready for pick up
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Vehicle Pick-up
Arrange for vehicle to be brought to front
Arrange for repair coordinator to go over repairs with guest
Explain repair paperwork
Collect all monies due
Obtain guest signature for power of attorney
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Rental Vehicles
Verify insurance coverage
Obtain copy of guest’s valid driver’s license (all renters need to be at least 21 years old)
Obtain copy of major credit card (security purpose)
Verify guest’s correct personal information including business name and address
Verify method of payment
Obtain repair order and purchase order numbers on all internal and warranty pay rentals
Obtain rental extension authorizations daily (rental contracts not to exceed 30 days)
Inventory and Arrange for vehicle fleet to be neatly parked, clean, and have a full fuel tank at all times
Deposit all monies collected in an envelope with copy of rental agreement each night

Perform all job duties in an honest, ethical manner including all interactions with Dealership customers, co-workers, management, and all other individuals encountered in the course of employment.

Perform other duties, as assigned.

Hourly


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

• High school diploma, or equivalent;
• Ability to maintain high ethical standards;
• Ability to pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone; Internet and in person; and use standard office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Position requires Employee to bend, lift, reach, walk, and drive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Position requires work outside the dealership, sometimes exposing employee to hot or cold temperatures or wet conditions. Employee must use time efficiently, pay attention to details and maintain a good attitude. It is required that Employee follow all Dealership policies and procedures.

This job description in no way states or implies that these are the only duties, responsibilities or requirements of this position. Employee will be required to follow any other instructions and to perform other duties requested by management.

Wages: $11.50 - $13.50 per hour.


Details

Location -
125-4573-7 Penske Toyota-URV, CA
Relocation -
No
Type -
Full-Time
Travel -
0%

Contact

If you have any questions, please contact D. Potter at dpotter@socalpenske.com